A shocking altercation outside a MedMen dispensary has gone viral after footage surfaced showing a store employee being struck in the throat during a heated confrontation with an aggressive customer. The video — which spread rapidly across social media under the title “MedMen Guy Gets Chopped in the Throat” — has left viewers stunned and sparked renewed conversations about violence against service workers.
The incident occurred in broad daylight outside one of the company’s urban storefronts. According to witnesses, the conflict began when a customer, frustrated by store entry policies, began arguing with staff near the entrance. The employee, wearing a red MedMen shirt and a face mask, attempted to de-escalate the situation, reminding the customer to follow standard procedures before entering.
What started as a verbal exchange quickly spiraled out of control. The video, believed to be recorded on a smartphone, captures the tense moment when the employee raises his hands in a calming gesture — only to be met with an unexpected strike to the throat. The impact sends him stumbling backward, visibly shocked and gasping for air.
Bystanders can be heard shouting in disbelief as the attacker storms off. Another employee rushes to the victim’s aid while calling for help. Within minutes, police and paramedics arrive on the scene. The injured staff member was treated for bruising and swelling but is expected to make a full recovery.
Law enforcement officials confirmed that the suspect fled before officers arrived but was later identified through surveillance footage and witness statements. Charges of assault and battery are reportedly pending.
The footage has reignited widespread outrage online, with social media users condemning the violent act and expressing sympathy for the employee. “Nobody deserves to get attacked just for doing their job,” one commenter wrote. Another added, “People forget that workers have to follow store rules — they’re not the ones making them.”
Retail experts and safety advocates say incidents like this are becoming increasingly common. “Since the pandemic, there’s been a spike in aggression toward customer-facing employees,” explained workplace safety analyst Greg Linton. “We’re seeing frustration boil over in situations that used to be routine.”
MedMen released a brief statement in response to the viral video: “The safety of our team and customers is our top priority. We are cooperating fully with authorities to ensure the person responsible is held accountable. We also continue to provide support and counseling to the affected employee.”
The clip has since been shared across multiple platforms, amassing millions of views. Many viewers praised the employee’s restraint, noting that he avoided escalating the situation further. “He handled it like a professional,” one user wrote. “Most people would’ve reacted instinctively, but he stayed calm even after being attacked.”
As investigations continue, the disturbing footage serves as a grim reminder of the daily risks faced by retail and service workers — especially those enforcing store policies or dealing with volatile customers. What should have been an ordinary workday instead became another viral example of how quickly a moment of anger can turn into violence.
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