A shocking viral video from inside a Metro by T-Mobile store has customers everywhere double-checking their phones — after an employee was caught on camera allegedly sending $400 from a customer’s Cash App account straight to herself.
The incident unfolded in broad daylight when a man entered the store for what should’ve been a simple phone setup. Surveillance footage, which has since gone viral on social media, shows the employee behind the counter appearing friendly and helpful at first. The customer, trusting her, handed over his phone so she could assist with an app-related issue.
Moments later, things took a disturbing turn. According to the customer’s later statement, the woman opened his Cash App — and instead of helping, quickly sent herself a $400 transfer. The man said he didn’t realize what had happened until hours later when he checked his transaction history and saw the shocking payment to an unknown account.
The customer returned to the store to confront her, and that confrontation was also caught on camera. In the clip, he calmly questions the employee, who immediately denies any wrongdoing. “I don’t know what you’re talking about,” she insists, even as he shows the transaction on his phone. But as the pressure builds, her story starts to unravel.
Viewers online have been outraged. “That’s straight-up theft,” one commenter wrote. “If she’s doing this to one person, imagine how many others she’s gotten away with.” Another added, “I can’t believe someone would risk their job for $400.”
The customer later contacted both Metro by T-Mobile and local authorities. While Metro’s corporate office hasn’t released an official statement, sources familiar with the situation claim the employee was terminated pending a police investigation. Law enforcement confirmed they are reviewing the surveillance footage as part of a possible fraud and identity theft case.
Experts warn this incident is a reminder of how easily digital payment platforms can be misused if customers aren’t careful. “Always keep an eye on your phone, especially when you’re giving it to someone you don’t know,” said a cybersecurity analyst. “Even a few seconds are enough for someone to access your financial apps.”
The video has reignited discussions about consumer protection and accountability in phone stores, where employees often handle customers’ personal devices and sensitive data. Some viewers say stores should require all tech support interactions to happen in clear view of security cameras to prevent future incidents like this.
For now, the customer is reportedly working with his bank and Cash App support to recover the funds. While the outcome is still pending, his story has already gone viral as a major cautionary tale for anyone using digital payments.
The takeaway? Convenience can come at a cost — especially when trust is misplaced. As one viral commenter put it best:
“Next time you hand over your phone, remember — your money’s only a tap away… for anyone.”
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